Clinic Policies

Deposit Policy

A deposit is required per pet at the time of scheduling to secure the appointment slot(s). The deposit amount corresponds to the type of appointment scheduled ($50 for physical exam appointments, $25 for medical progress exam appointments, $25 for feline spay/neuter, $50 for canine spay/neuter, and $100 for non-spay neuter surgeries). The deposit will be applied to your pets’ visit and you will be responsible for paying the remaining balance at the time of check-out. 

Cancellation Policy

We require at least 24 hours’ notice if you need to cancel or reschedule your appointment. If you wish to cancel and it is more than 24 hours before the appointment time we will refund your deposit to the original payment method. If you wish to reschedule and it is more than 24 hours before the appointment time we will forward the original deposit to the rescheduled appointment.

If you cancel or reschedule within 24 hours of the appointment the deposit will be forfeited and applied to a late/no show fee. You will then be required to pay a new deposit per pet when rescheduling.

Late Arrival Policy

We allow a grace period of 5-10 Minutes for unforeseen delays a client may encounter while traveling to our clinic for their appointment. Routine appointments have a grace period of 5 minutes due to their shortened nature. For non-routine appointments this grace period is 10 minutes. Arrivals outside of the grace period will result in a late/no show fee and forfeiture of the deposit. You will then be required to pay a new deposit per pet when rescheduling.

Payment Policy

Payment is required at the time of service. We accept cash, VISA, Mastercard, and American Express, we do not accept Care Credit or personal checks. While we do not offer payment plans in house, we are now partnered with Scratchpay.